Article 1: Preamble
1.1 - the shop
Every order validated by the consumer within the shop "Plexis-cristal.com" conditioned on the acceptance of these terms and conditions.
1.2 - validity of the order
The consumer is fully informed that his agreement concerning the content of these conditions does not require a handwritten signature, to the extent that the consumer order online products that are presented.
The consumer states have full legal capacity to engage under these terms and conditions.
1.3 - Application of general conditions of sale
The consumer has faculty to safeguard or edit the present general conditions, given that both the backup editing this document are the sole responsibility say these conditions are subject to change by Plexis-cristal. In this case, the conditions will be those in force on the site during the validation of the order by the consumer.
1.4 - Contractual information
The Plexis-crystal online store lists the following information:
- Disclaimer enabling precise identification of Plexis-cristal
- Presentation of the essential characteristics of the goods offered
- Indication, in euros (VAT) the price of goods, VAT not applicable, section 293B of CGI code and, where applicable, participation in shipping
- Indication of the arrangements for payment, delivery or performance
- The existence of a right of withdrawal
- The period of validity of the offer
All site information "Plexis-cristal" is presented in French and in English language.
1.5 - reciprocal obligations
These terms and conditions represent all obligations and rights of both parties. In this sense, the consumer is deemed to accept without reservation all the provisions of the said conditions. Plexis-crystal for its part undertakes to respect its role dealer under these same conditions.
Article 2: General
2.1 - Object & entry into force of the general terms and conditions
These terms and conditions aim to define the rights and obligations of parties under the online sale of goods offered by Plexis-crystal to the consumer.
2.2 - contract documents
This contract contains the following contractual documents, presented in descending order:
- The general conditions of sale
- purchase order
In case of contradiction between provisions contained in documents of different ranks, the provisions of the higher rank document shall prevail.
2.3 - Term
These terms and conditions come into force on the date of signing the purchase order by the consumer.
These conditions are concluded for the duration necessary for the provision of goods, until the expiry of their guarantees.
2.4 - validity of electronic signatures
According to the law of March 13, 2000 on Electronic Signature, any order form signed by the consumer "double click" constitutes an irrevocable acceptance which can be challenged only in the cases provided for in these terms and conditions as that "withdrawal" and "out of stock".
The "double click" associated with the authentication, non-repudiation and protection of the integrity of messages is an electronic signature. This electronic signature handwritten signature value between the parties.
2.5 - Proof of transaction
The Plexis-cristal records under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
The filing of purchase orders and invoices is made on a reliable and durable can be legally produced as evidence.
Article 3: Products
3.1 - Information
Plexis-cristal has on its website the products for sale and their detailed descriptions allowing to respect the article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before taking command of the essential characteristics of products they wish to buy.
3.2 - Price / VAT
Site Prices are indicated in Euros without tax (VAT), VAT not applicable, article 293-B of the CGI. They are applicable during the validation of the order by the consumer and do not include participation in shipping, charged extra, and indicated before the final validation of the order.
3.3- validity of product offerings
The offers presented by Plexis-crystal are valid only within the limits of available stocks. Plexis-crystal reserves the right to modify the assortment of products, their time availability and prices, according to the constraints imposed by suppliers and / or manufacturers and inform the consumer.
3.4- reciprocal obligations
· 3.4a: Consumer
The total or partial inability to use the products, particularly due to incompatibility of equipment, can not give rise to any compensation, reimbursement or questioning the responsibility of Plexis-crystal, the consumer remains the sole judge of the compatibility products ordered with those already in its possession.
The products have performance consistent with professional use although Plexis-cristal does not intend to sell to professionals. Accordingly, crystal-Plexis not be held liable for any damage whatsoever arising from work activity.
· 3.4b: dealer
As part of delaying availability of a product, Plexis-cristal inform the consumer of the new effective dates announced by suppliers and / or manufacturers. In case of prolonged unavailability of a product, Plexis-crystal offer the consumer a substitute product equivalent or failing the cancellation of this material and its reimbursement, if any.
3.5 - Ownership transfer
Plexis-cristal retains full ownership of the goods sold until full receipt of all monies owed by the customer under its control, including fees and taxes.
The transfer of ownership of property purchased Plexis-cristal by the consumer to a third party, will not be supported by Plexis-cristal.
Only the original purchaser of the property can claim access provisions of these terms and conditions of sale.
Article 4: Control
4.1 - Confirmation of the order
The contractual information will be confirmed via email. Some commands will be controlled by the Plexis-cristal verification service. The consumer will, in that case, informed by mail of supporting documents to be returned in order to get the final confirmation of his order. Plexis-crystal reserves the right to cancel the order in case of non receipt of such proof or receipt of proof deemed non-compliant.
4.2 - Data on consumer
Any order paid by check or money order will be processed upon receipt of payment. The periods of availability as shipping will be recalculated from the date of registration of this mode of regulation.
The consumer must verify the completeness and compliance information about the address of delivery that provides crystal-Plexis. The latter can not be held liable for any data entry errors and the consequences that would follow such a delay and / or a delivery error. In this context, all costs incurred for the return of the order will be entirely borne by the consumer.
4.3 - breach of the order
Plexis-cristal can not be held liable for breach of contract in case of shortage of stock or product unavailability, force majeure, disruption, total or partial strike of postal services and transport and / or communications, flood, fire. Plexis-cristal shall not be liable for all damages because of present, trading loss, loss of profit, loss of chance, damage or expense that might arise from the purchase of products.
In case of unavailability of the ordered product, especially because of the suppliers and / or manufacturers, the consumer will be informed at the earliest and will have the possibility to modify or cancel the order. The consumer will then have the option of requesting either a refund of amounts collected (occurring within 90 days at the latest following the date of cancellation of the order), or if necessary, an exchange of product characteristics and equivalent prices, in agreement with Plexis-cristal.
In case of impossibility of exchange, Plexis-cristal reserves the right to cancel the order of the consumer and to refund the amounts collected.
4.5 - reciprocal obligations
4.5.a : Consumer
A lack of completeness and compliance information provided by the consumer when ordering, Plexis-cristal can not be held liable for any data entry errors and the consequences thereof, especially in terms of delays and / or 'delivery error. In this context, all costs incurred for the return shall be borne by the consumer.
As part of a verification of the order, the consumer must contact Plexis-cristal, by mail or letter paper, double-sided readable photocopy of an identity document and (s) receipt (s) of residence . The order will be confirmed after receipt and verification of these. Failing receipt of these documents within 15 days of confirmation of the order by the consumer, it shall be deemed automatically revoked.
Plexis-cristal undertakes to inform the consumer of any change in his order relating to the delay, price, features, to allow the latter the decision to modify the order accordingly.
4.6 - Participation in postage
Plexis-cristal reserves the right to charge the consumer a participation in shipping costs. The requested entry will be clearly stated on the website "plexis-cristal.com".
Participation in shipping costs for deliveries outside mainland France will be the actual costs, as the volume and weight of shipment. The amount of this participation will be specified during the order validation.
4.7 - Warnings / councils
Plexis-cristal recommends that consumers keep track of data for its order on paper or on reliable IT support until the final resolution of the order or until the end of the warranty period of the delivered products.
Article 5: Payment
5.1 - Validation
The checks are cashed upon confirmation of the order by the consumer.
The credit card payments are subject to the same conditions of cashing out specific payment offers and / or specific proposed as part of the website "plexis-cristal.com".
5.2 - payment method
To set the order, the consumer has his choice of all the payment methods offered in the final validation of the order, namely: credit card, French check, bank transfer.
When paying by check, the check must be issued by a bank domiciled in France. Any order paid by check, bank transfer will be processed upon receipt of payment. The periods of availability as shipping will be recalculated from the filing date of payment.
5.3 - full payment
Full payment must be made when ordering, unless specific offer indicated on the site. At no time monies collected shall be considered as a deposit or deposits.
Plexis-cristal specifically reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with which a payment dispute remain.
5.4 - reciprocal obligations
5.4.a : Consumer
The consumer guarantees Plexis-cristal it has the necessary authorizations to use the payment method he chooses during the validation of the order.
Plexis-cristal reserves the right to suspend any order procedure or any delivery in case of refusal to authorize payment by financial institutions.
Plexis-cristal has implemented an order check-out procedure to ensure that no one is using the bank details of another person without his knowledge. However, the consumer is notified that Plexis-cristal can not be held responsible for any embezzlement or fraudulent use of any means of payment which would not have been detected by the verification procedure.
5.5 - Warnings / councils
Plexis-cristal recommends that consumers ensure the solvency of its payment before confirming the order on the site. Plexis-cristal reminds consumers that any payment by bank card passes through a secure system and no credit card number is stored in its files.
Article 6: Delivery
6.1 - general
An order will be considered closed when all products will have been shipped and that the consumer will be fully acquitted of payment products and participation in shipping.
6.2 - terms
Products will be delivered to the address specified by the customer on the order form The choice of transport mode will return to Plexis-crystal according to weight and / or volume of products.
Plexis-cristal reminds consumers must ensure mentioning all relevant information to the delivery of his order.
6.3 - usual caveats
The consumer has a legal and contractual obligation to check the physical condition and the content of the parcel delivery in the presence of the deliveryman.
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken products, etc.) must be indicated on the delivery of the carrier in the form of "handwritten reserves" detailed, dated, explicit and accompanied by the signature of the consumer.
The consumer must report the problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims.
The consumer must send a copy of this letter simultaneously (possibly accompanied by the "spoliation" or "material irregularities" obtained from the carrier) by mail to: Nicolas DElEUSE, Pont de Peille, 85 route Nationale, 06440 Blausasc, FRANCE. Any claims received after the deadline will be permanently dismissed without recourse to the consumer.
6.4 - reciprocal obligations
The consumer has the responsibility to ensure compliance of delivery in the presence of the carrier, either by itself or by a person authorized either by him to receive this delivery.
Plexis-cristal will make every effort to rectify the situation with the carrier to the extent that the consumer will have completed all the necessary steps in case of anomalies during the delivery.
Plexis-cristal can not be held responsible for any delay in delivery including due to errors or disruptions due to carriers (total or partial strike of the supply chain and / or postal services and / or means of transport or communications).
6.5 - time
In case of late delivery by post within eight days after the mailing date indicated in the email "followed - shipping notice" Plexis-crystal suggests consumers to check with the post office if the package is not pending, then, if necessary, invites him to report the delay in contacting the priority Customer Service by email or by sending a letter. (cf. Art.12 - 12.9)
Plexis-cristal then contact the Post to start an investigation. This Poste investigation can last up to 21 working days after its opening date. If during this period, the product is found, it will be re-routed as quickly as possible to the consumer's home. If however the product is still not located after these 21 days worked, the Post Office will consider the parcel as lost. Only at the end of this investigation that Plexis-cristal can send a replacement product at its expense. If the ordered products were to become unavailable, the consumer may obtain reimbursement of the products concerned by the statement confirmed loss of the carrier.
In case of late delivery by other carriers within five to ten business days after the mailing date indicated in the email "followed - shipping notice", the customer is asked to report the delay by contacting our Customer Service at priority mail or mail. (cf. Art.12 - 12.9)
Plexis-cristal open an investigation with the carrier concerned to obtain the location of the parcel. If the merchandise is found, it will be re-routed as quickly as possible to the consumer's home. Otherwise and after obtaining the finding of loss declared by the carrier, Plexis-cristal will pay a return of such product (s) (s) or in case of permanent unavailability, will reimburse the consumer of the sums received under the terms hereof Terms of Sales.
6.6 - anomaly / spoliation
As part of a supply by the Post if the package arrives open and / or damaged (especially with the presence of yellow tape "La Poste") and is agreed upon delivery accompanied by "handwritten reserves" it is essential that the consumer be done to establish a "material irregularities" by the factor or the post office on which it depends. This form must be sent to Plexis-crystal so that it can investigate and initiate a compensation procedure, if any.
In case of refusal of the goods upon delivery and in addition to "handwritten reserves" to issue, the consumer must ask the carrier sending this parcel Plexis-cristal, accompanied by a "spoliation" (report 170) and remain in possession of a copy of this form, if applicable.
As part of a delivery made by other carriers, all open packages and / or damaged, accepted or not on delivery, must be accompanied by "handwritten reserves". These should be reported on the slip of the delivery by the consumer, who must also notify by mail the carrier and Plexis-crystal within two (2) business days after delivery.
Some carriers will have to perform a home inspection to ascertain the condition of the package delivered before its removal and if necessary re-routing to the service of Plexis-cristal, accompanied by a notification of incidence.
6.7 - Warnings / councils
Only damage and anomalies mentioned in the said reservations made by the consumer will be considered in the resolution of the dispute by the carrier.
Plexis-cristal recalled that in case of delivery problems, the consumer must imperatively keep all the elements received in the state (packaging and outer packaging included) until complete resolution of his case.
Any breach of the rules defined above can generate the refusal of assumption of the dispute by the carrier.
Article 7: Reception
7.1 - terms
The consumer must make to Plexis-cristal, within two working days following the date of receipt of the package, any claim of error of delivery and / or non-conformity of goods in kind or in quality compared to entries on the PO. Any complaint formulated beyond this time will be rejected without recourse for the consumer.
7.2 - Delivery errors
As part of a delivery that is not intended for it, the consumer is required to keep the package (s) in the state and inform on the terms, the Service Plexis-crystal Customers:
- By mail or by registered mail with return receipt, the buffer of the postmark.
7.3 - Non-compliant products
In case of non-compliant product, the consumer may make this claim in the manner, with the Plexis-cristal Service Customers :
- By mail or by registered mail with return receipt, the buffer of the postmark.
7.4 - reciprocal obligations
Any claim not made in the rules defined above and within the time limits could not be taken into account and release Plexis-crystal any liability towards the consumer.
Plexis-cristal will make every effort to regularize the problem encountered by the consumer as soon as possible. In these cases and to the extent that the error emanates from its services, Plexis-cristal will support the return of the product (s) (s) by the transport mode of choice.
7.5 - Warnings / councils
The consumer is informed that certain documents related to the (x) parcel can be claimed and must remain in possession of all the elements received (including packaging) until complete resolution of her claim.
Article 8: Right of withdrawal
8.1 - general
Plexis-cristal gives the consumer a cooling off period of 15 calendar days (except for integration products subject to the legal period of 7 days) to return, at its expense, the products do not suit him. This period starts from the date of delivery of the product to the consumer.
8.2 - terms
All returns must be reported prior to the Plexis-cristal Customer Service:
by mail or by registered mail with return receipt, the buffer of the postmark.
This right of withdrawal is without penalty, except the cost of return which remain the responsibility of the consumer. In the event of exercising the right of withdrawal, the consumer has the option of requesting either a refund of amounts collected or exchange of an amount equivalent to the amounts paid or, where appropriate, with a banking complement. The re-shipping costs are the responsibility of the consumer.
8.3 - reciprocal obligations
Any product subject to a withdrawal from the consumer must be returned to Plexis-cristal, in a new and clean condition for resale.
Any product that would have been damaged, which would be incomplete, or whose original packaging deteriorated or missing, will not be refunded or exchanged.
In case of exercising the right of withdrawal, Plexis-cristal will make every effort to refund the consumer within 15 days of receipt of the return. However, given the specific nature of products sold, this period may be extended to 30 days, especially when the product requires technical verification by the customer service of Plexis-cristal (these products to be in all cases tested).
8.5 - Warnings / councils
Plexis-cristal recommends consumers to make the return of its products with a recommendation or a complementary insurance guaranteeing, if necessary, compensation for products up to their actual market value in case of theft or loss of the package (s).
Any withdrawal exercised at the end of fifteen (15) or seven (7) days allowed will be rejected by Plexis-cristal, delivered products will be deemed to comply with the order and accepted by the consumer.
Plexis-cristal recommends that consumers over-pack the original packaging of its products, because only will products returned in their entirety (accessories, warranty card, drivers, manuals, cover etc) in their packaging Originally, all to be intact and in perfect condition for resale.
Article 9: Returns
9.1 - general
All product returns will be subject to the prior approval of Plexis-cristal and meet the requirements of the service. Any product for exchange or refund will be returned to Plexis-cristal within eight (8) business days following the return agreement and delivered in its entirety (accessories, warranty card, manuals, drivers and software included), in its original packaging and in perfect condition, at : DELEUSE Nicolas, Pont de Peille, 85 route Nationale, 06440 FRANCE.
9.2 - Warnings / councils
All returns must be reported prior to Customer Service Plexis-cristal.
Lack of compliance with the procedures mentioned above, no complaint for non-compliance or defect of goods delivered will not be accepted.
Article 10: Product Warranty
10.1 - terms
Plexis-cristal signals to the consumer that the majority of suppliers needed to keep the original packaging in order to be covered by the warranty.
Plexis-cristal refuse any returned product deemed under warranty on site or direct manufacturer.
In the case of a defective product during the warranty period, the consumer is asked to contact the customer service that will tell him how to return the product. No returns will be accepted without prior agreement. The defective product must be returned to Plexis-cristal in its original packaging, complete (accessories, warranty card, manuals, drivers, etc.), all protected by an outer packaging.
10.2 - general
According to Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all consequences of latent defects of the thing sold . This clause is applicable only within the framework of a comprehensive settlement of the order.
Plexis-cristal reminds consumers that SAV treatment may last an average of four (4) and eight (8) weeks.
10.3 - Conditions
The conditions and the manufacturer warranty period are those indicated on the products presented on the site at the time of control and possibly on the right joint guarantee (x) product (s). Plexis-crystal recommends that consumers carefully check the type of guarantee that the product is equipped with an invitation to inquire with Customer Service before making the return.
10.4 - reciprocal obligations
10.4.a: the consumer
All costs and risks associated with returning the defective product are the responsibility of the consumer.
The consumer is required to return the product together with the warranty card that may be required as part of a warranty repair.
Plexis-cristal guarantees the consumer in respect of latent defects affecting the products delivered, as part of a replacement for defective products, or parts making them unsuitable for their use, or repayment, without being considered by the consumer responsible for any harmful consequences that these hidden defects could have resulted.
Given the frequency of renewal of components of technical products, Plexis-cristal may, upon request, inform the consumer of the availability of spare parts for the products concerned or possibly modalities to get them.
Transfer to the manufacturer and the return of the repaired product to the consumer will be covered by Plexis-cristal.
10.5 - out of warranty
For any product which the warranty period is expired it recommends that consumers check with the customer service on repair options that may be available.
10.6 - warnings / advice
The consumer is expressly informed that Plexis-crystal is not the producer of the products featured in the website within the meaning of Law No 98-389 of 19 May 1998 concerning liability for defective products.
Therefore, in case of damage to a person or property by a defect in the product, only the responsibility of the producer thereof could be sought by the consumer, on the basis of information on the packaging of the product.
Any product whose failure would result from neglect, abuse or inappropriate use (disrespect instructions for installation and operation of the product, forgery, etc.) irreversibly void the warranty. In this case, the product can be returned to consumers in the state, or repaired on acceptance and preliminary payment of an estimate prepared by the manufacturer.
Article 11: Residents Outside metropolitan France
11.1 - general
Any order for metropolitan France will be charged without tax (VAT), VAT not applicable, section 293-B of the CGI.
All requests related to tax refund and / or VAT can not be applied, our products being charged Excluding tax, VAT not applicable, section 293-B of the CGI.
Any order out of the intra-Community area will be billed excluding taxes (VAT), VAT not applicable, section 293-B of the CGI.
11.2 - Sales outside the European Union and overseas
The consumer residing outside the European Union and overseas, will be charged without tax (VAT), VAT not applicable, section 293-B of the CGI
The price calculated and stated on the invoice will exclude VAT (HC).
Service offerings and / or promotions that may be offered by Plexis-crystal and investments in shipping not benefit from any tax refund possible.
11.3 - VAT
All residents of the EU will be charged with VAT exemption (HT), VAT not applicable, section 293-B of the CGI, during the validation of their order.
11.3.b - terms
If the consumer is an individual or an entity not subject to VAT, the latter must pay the price indicated before tax (VAT) on the website Plexis-cristal (participation in shipping included, if applicable) and can not recover VAT charged.
If the consumer is an entity subject to VAT (including non-French companies of the European Union), the latter must pay the price indicated before tax (VAT) on the website Plexis-cristal (participation in postage including, if necessary) and will not recover VAT charged.
11.3.c - Conditions
Plexis-cristal reserves the right to reject any tax refund that can be applied, not applicable VAT, under Article 293-B of the CGI.
11.4 - special cases
As part of the relocation of a command or a product to a country other than France, Plexis-cristal reminds consumers remains the importer of the products concerned. Any customs duties, other local taxes, import duties or state taxes may be payable will not increase the Plexis-cristal spring.
11.5 - reciprocal obligations
11.5.a: the consumer
It is up to the consumer full responsibility to check with local authorities and to take charge of the corresponding declarations and payments to the authorities and bodies of the country concerned.
Responsibility for Plexis-cristal can not be engaged in case of non-compliance with the legislation of the country where the products will be shipped by the consumer.
11.6 - Participation in shipping
Plexis-cristal reserves the right to charge the consumer residing outside metropolitan France, participation in shipping costs. (cf. Art 4 - 4.6)
Article 12: Legal notice and legal clauses
12.1 - Force Majeure
Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure.
Be considered fortuitous event or force majeure any compelling facts or circumstances, outside parties, unpredictable, unpreventable, independent of the will of the parties and which can not be prevented by them, despite all the efforts reasonably possible.
The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware.
Both parties will then, within a month, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued.
If the force majeure lasts more than three months, these terms may be terminated by the injured party.
Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and the French courts:
- The blocking of means of transportation or supplies, earthquakes, fires, storms, floods, lightning
- Stop telecommunication networks or difficulties specific to telecommunication networks to the customers.
12.2 - links
Hypertext links can return towards other sites than that of "plexis-cristal.com". Plexis-cristal disclaims all liability if the content of these sites violate the laws and regulations in force.
12.3 - Data Protection
In accordance with the French law "and Freedoms" n ° 78-17 of January 6, 1978, the consumer has a right to access and rectify data concerning him and can exercise this right by sending a mail to Next: Nicolas DELEUSE, Pont de Peille, 85 route Nationale, 06440 Blausasc, FRANCE.
12.4 - not partial validation
If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope.
12.5 - Non-Waiver
The failure of either party not to claim a breach by the other party to any obligations contained in these Terms shall be construed in the future as a waiver of the requirement cause.
12.6 - title
In case of difficulty in interpretation between any of the titles at the head of the clauses, and one of the clauses, the titles will be declared nonexistent.
12.7 - Applicable Law
These terms and conditions are subject to French law. This is so for the fund rules as to the rules of form.
In case of dispute or claim, the consumer will apply primarily to Plexis-cristal for an amicable solution.
Article 13: Personally Identifiable Information
The information and data about you is necessary to manage your order and our trade relations. Under the Data Protection Act of January 6, 1978, you have a right to access and correct personal data. You can contact us by mail: Nicolas DELEUSE, Pont de Peille, 85 route Nationale, 06440 Blausasc, FRANCE, stating your name, email, postal address and your customer number.
Depending on your choices made when creating or consulting your account, you will be likely to receive offers from our company, as shown when creating your account. If you no longer want, you can always give us a request stating it in the My Account section.
Article 14: Intellectual Property
All the texts, comments, illustrations and images reproduced on the site are www.plexis-cristal.com reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the Code of Intellectual Property, only use for private use subject to different rules even more restrictive code of intellectual property is allowed. Total or partial reproduction of the site is strictly prohibited. The creation of the ecommerce website and any visual elements (LOGO, template, ...) was entrusted to Advisuel Webdesign Web Agency.
To help you in your choice of products best suited to your needs, our Pre-Sales-Service Council is available:
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- or contact form : Contact us
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- or contact form : Contact us
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